Shopping Guide


Pre-purchase Preparation & Product Selection

Before placing an order on our online store, we recommend taking the following steps to ensure a smooth furniture purchasing experience:

  • Spatial Measurement: Measure the length, width, and ceiling height of your room, as well as the dimensions of entry doorways, hallways, elevators, and stairwells to ensure the furniture can be successfully moved inside.

  • Product Specifications: Check the dimensions, primary materials, weight capacity, and assembly requirements listed on each product detail page.

  • Environmental Considerations: Ensure the intended indoor environment has appropriate temperature and humidity levels suitable for wood, fabric, or metal indoor furniture.

Shopping Cart & Order Confirmation

  • Reviewing Items: Carefully verify item dimensions, color selections, and quantities in your shopping cart before proceeding to checkout.

  • Accuracy of Delivery Information: Ensure that the shipping address, contact phone number, and email address are accurate. Changes requested after dispatch may lead to shipping delays.

  • Commercial Order Cancellation: If you wish to cancel an order, you may submit a cancellation request within 48 hours of placing the order, provided that shipment has not yet been arranged. Once an order has entered the shipping process, it must be handled according to the return procedure.

  • Order Confirmation: Once payment is completed, an order confirmation email containing your order summary will be sent to your registered email address.

Payment Methods & Checkout

We provide secure, encrypted online payment channels:

  • Accepted Payment Methods: We currently accept credit card payments, including Visa, MasterCard, and other major credit cards.

  • Transaction Security: All transactions are processed using industry-standard SSL encryption protocols to protect your card details and account security.

Payment FAQs & Solutions

  • Card Declined: Check whether your card number, expiration date, CVV security code, and billing address match the records on file with your issuing bank. Ensure your card has sufficient credit limits for larger furniture transactions.

  • Network Interruption & Duplicate Charges: If your network connection drops during checkout, please check your email for an order confirmation before re-submitting to avoid accidental duplicate charges. If a duplicate charge occurs, contact us immediately for assistance.

  • Bank Fraud Alerts: Due to the higher value of furniture transactions, some card issuers may flag orders as a precaution. If this happens, please contact your bank to authorize the transaction.

Delivery Inspection & Acceptance Guidelines

  • Exterior Package Inspection: Inspect outer cartons upon delivery. If any carton shows significant tearing, moisture, or crushing, please note the condition on the delivery receipt and take clear photos.

  • Internal Component Verification: When unpacking, keep all packaging materials temporarily. Verify that all panels, hardware kits, and assembly manuals are present before beginning assembly.

45-Day Return & Exchange Period

  • Return Window: Customers may request a return or exchange within 45 days from the date of physical receipt of the furniture.

  • Return Conditions: Returned items must be in their original, undamaged condition and include their original packaging.

  • Return Request Handling: For after-sales return requests, customers may provide the order number and relevant explanations, and we will assist in processing based on the order status and applicable conditions.

Return Shipping, Return Costs & Restocking Fee

  • Return Shipping Window: Once the withdrawal request has been acknowledged and the verification process completed, the product must be returned within a maximum of 45 days.

  • Non-Defective Returns & Label Deductions: If a return is initiated due to personal preference, the return shipping cost is the customer's responsibility. To provide convenience, we can supply a prepaid freight return label, and the cost will be deducted directly from your refund:

    • Large furniture items (e.g., sofas, large dining tables, wardrobes): The return freight deduction will reflect carrier costs, with a reasonable upper limit capped at $200 per item.

  • Defective Returns: If an item is returned due to a confirmed product defect, transit damage, or non-conformity, we will bear the entire cost of return shipping.

Refund Scope & Timelines

  • Refund Scope: For eligible returns made within the 45-day return and exchange period, once we have received your return request and completed the verification process, we will issue a full refund of the product purchase price—along with the standard (lowest-tier) shipping fee paid at the time of the order—to your original payment method. (Please note that any additional fees paid for expedited shipping are non-refundable.)

  • Refund Processing Time: Once we have received your withdrawal request and completed the verification process, we will issue a refund via the original payment method within 1–5 days. The actual time it takes for the funds to reach your account will depend on the settlement cycle of your card-issuing bank.

Two-Year Quality Responsibility & Remedies

  • Two-Year Responsibility Period: We honor a 2-year quality conformity responsibility starting from the date of product delivery.

  • Scope of Protection: This responsibility covers defects in materials or craftsmanship existing at the time of delivery.

  • Remedies: If a non-conformity occurs within this 2-year period, we will first provide free repair or replacement parts. If repair or replacement is impossible or disproportionate, you may request a replacement of the complete product, an appropriate price reduction, or a full return and refund.

  • Limitation Period for Claims: Claims regarding conformity issues must be brought within the applicable general claim limitation period (calculated from the date the non-conformity is identified).

Voluntary Six-Year Structural Commercial Warranty

  • Independent Commercial Commitment: As an independent voluntary commitment, we offer an extended 6-year structural commercial warranty for indoor furniture orders delivered to the United States. We maintain and honor all consumer commitments made.

  • Warranty Scope: This voluntary warranty specifically covers the core load-bearing structural integrity of our indoor furniture (including solid wood frames, internal structural metal brackets, and core load-bearing joints). It does not cover natural surface wear, fabric fading, foam softening, surface scratches, or damage from improper assembly or misuse.

  • Starting Point: The 6-year voluntary commercial warranty begins on the date of product delivery.

  • Remedies: Under this voluntary commercial warranty, we will provide free structural replacement parts, technical repair assistance, or a replacement frame.

Protection Against Hidden Defects

  • System Differentiation: Protection against hidden defects operates as a distinct channel from our voluntary 6-year commercial structural warranty and the 2-year quality responsibility.

  • Applicability & Starting Point: This protection applies to latent structural or manufacturing defects that were present prior to purchase but could not be discovered upon initial inspection. The claim limitation period is 6 years, calculated strictly from the date the hidden defect is discovered.

  • Remedies: Upon verification of a hidden defect, the customer may request a full return with refund or retain the item with an appropriate partial refund.

Furniture Care & Maintenance Guidelines

  • Avoid Direct Sunlight & Moisture: Keep indoor furniture away from continuous direct sunlight and heat registers to prevent wood cracking or fabric fading. Maintain indoor relative humidity between 40% and 60%.

  • Routine Cleaning: Dust surfaces regularly using a clean, soft, dry lint-free cloth. Do not use harsh chemical solvents or abrasive cleaners.

  • Hardware Tightening: Periodically inspect and tighten screws, legs, and connection points after regular use to ensure ongoing structural stability.

Customer Support & Complaint Handling Timelines

  • Routine Support Inquiries: For general customer service and return inquiries, our customer care team will provide an initial substantive response within 24 to 48 business hours.

  • Formal Complaint Response: For formal quality complaints, we will review the case and provide a comprehensive determination within 45 days of receipt.

  • Differentiation of Timelines: The 45-day complaint response deadline is distinct from the physical repair or refund timelines:

    • The complaint response provides an evaluation and proposed solution within 45 days.

    • Approved refunds are processed within 1 to 5 business days as stipulated.

    • Free repair or replacement part dispatch is typically completed within 30 days after the agreed-upon solution.

After-sales Service

Our customer support team is available during regular service hours to assist you with order status inquiries, assembly advice, parts requests, and warranty assistance. When contacting us, please state your specific concern clearly to help us assist you promptly.

Important Notices

  • Indoor Use Only: All items sold on our online store are designed exclusively for standard residential indoor use. Placement outdoors, in semi-outdoor areas, or in high-moisture commercial settings invalidates warranty commitments.

  • Assembly Protocol: Follow the provided installation manual step by step. Do not force hardware or alter structural components during assembly.

  • Documentation: Please retain your order confirmation email and receipt as proof of purchase for all warranty and after-sales requests.

Contact Us

If you have any questions or require assistance, please contact our team via the following details:

Address: 13323 Esperanza Rd #1411, Dallas, TX 75240, United States
Phone: +1 (214) 837-4921
Email: team@harodrel.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)