Payment Policy

 

Credit Card Payment Process

We accept major credit card payments, including Visa and MasterCard, etc. All transactions are processed electronically through encrypted payment gateways.

Process Initiation

  • Once you have selected your indoor furniture items, proceed to the checkout page.

  • Select the credit card payment option.

  • Enter your payment details, including the cardholder name, card number, expiration date, and security code (CVV/CVC).

  • Review your billing address and order total before clicking the confirmation button to complete the transaction.

Payment Confirmation

  • After submitting your payment, an automatic verification check is performed.

  • Upon successful payment processing, an on-screen confirmation will display your order summary and order number.

  • A detailed payment confirmation receipt will be sent to the email address provided during checkout.

Currency, Pricing, and Billing Terms

  • Currency: All prices displayed on our online store are listed in United States Dollars (USD).

  • Billing Time: Your card is charged in full immediately at the time your order is placed and authorized.

  • Taxes: Applicable state and local sales taxes are calculated based on your shipping address and are clearly itemized before you finalize your purchase.

  • No Hidden Fees: We do not impose any hidden charges, transaction surcharges, or processing fees. The total shown at checkout is the final amount you pay.

Payment Authorization and Order Verification

  • In certain situations, your card issuer may request identity verification (such as 3D Secure verification) to confirm the transaction.

  • If a payment cannot be verified or authorization fails, the order will not be completed. You may re-attempt the transaction using another valid card or contact your card issuer directly.

Security and Data Protection

Credit Card Security

  • We utilize industry-standard Secure Sockets Layer (SSL/TLS) encryption technology to safeguard your sensitive payment data during transmission.

  • Payment card operations adhere strictly to Payment Card Industry Data Security Standards (PCI-DSS).

  • Sensitive full card numbers and security codes are never stored on our servers.

Our Privacy Policy

  • Personal data gathered during payment processing is handled with the highest level of confidentiality.

  • Your details are used exclusively for payment verification, order fulfillment, order-related communication, and preventing unauthorized transactions.

  • We do not sell, rent, or trade your billing information to outside entities.

Dispute Resolution

Resolution Service

  • If you notice any unexpected charges, duplicate billing, or payment discrepancies, please contact our support team immediately.

  • We will investigate your inquiry and work directly with you to resolve billing errors. Approved refunds will always be returned to the original payment method used at checkout.

Additional Assistance

Should a billing concern require formal coordination with your financial institution, we will provide the necessary documentation (such as transaction receipts and delivery verification) to facilitate an amicable and straightforward resolution.

Communication and Support

Information Updates

  • We may revise this payment policy periodically to reflect operational changes or improvements in payment procedures.

  • All revisions will be posted directly to this page, and the updated date will be noted accordingly.

Contact Information

Address: 13323 Esperanza Rd #1411, Dallas, TX 75240, United States
Phone: +1 (214) 837-4921
Email: team@harodrel.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)